Mercure Queenstown Resort | Hotel in Queenstown, New Zealand

| 7.9 (1520 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel with Fireplace, Restaurant and Parking

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Hot Tub, Laundry, and several others. This is a 4 star rated property and has over 1520 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this Casai place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Sainsbury Road, Queenstown, 9197, New Zealand

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Kid-friendly buffet
  • Bar
  • Wine/Champagne
  • Coffee house on site
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Restaurant
  • Fruit
Parking
  • Parking
  • Parking on site
  • Private Parking
  • Accessible parking
Activities
  • Fitness
  • Mini golf
  • Walking tours
  • Bike tours
  • Cycling
  • Bowling
  • Spa lounge/Relaxation area
  • Happy hour
  • Sauna
  • Skiing
  • Snorkeling
  • Hot tub/Jacuzzi
  • Canoeing
  • Hiking
  • Fitness center
  • Diving
  • Steam room
General
  • Facilities for disabled guests
  • Soundproof rooms
  • Non-smoking rooms
  • Heating
  • Air conditioning
  • Elevator
  • Safe
  • Designated smoking area
  • Family rooms
  • Smoke-free property
Guest Services
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Packed lunches
  • Dry cleaning
  • Daily housekeeping
  • Fax/Photocopying
  • Tour desk
  • Ironing service
  • Car rental
  • 24-hour front desk
  • Babysitting/Child services
  • Meeting/Banquet facilities
  • Vending machine (drinks)
  • Room service
  • Suit press
  • Baggage storage
  • Concierge
  • Laundry
  • Express check-in/out
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool
  • Outdoor furniture
  • Outdoor fireplace
  • Outdoor pool (year-round)
  • Garden
  • Picnic area
  • Terrace
  • Sun deck
Security/Safety
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Face masks for guests available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Mobile app for room service
Skiing
  • Ski storage
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Kids' pool
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Gray
Oct 8, 2025 07:00:00 AM
Review Score:   10
New Zealand
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Toilet paper, Body soap, Towels, Hairdryer, Conditioner, Toilet, Walk-in shower, Shower, Shampoo, Free toiletries

General

Ironing facilities, Heating, Air conditioning, Trash cans, Safe, Carpeted, Key card access, Iron, Smoke Alarm

Media & Technology

Telephone, Satellite channels, Flat-screen TV, TV, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed
Standard Garden View Room with Two Double Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Toilet paper, Body soap, Towels, Hairdryer, Conditioner, Toilet, Bathtub or shower, Walk-in shower, Shower, Shampoo, Free toiletries, Bathtub

General

Ironing facilities, Heating, Air conditioning, Trash cans, Safe, Carpeted, Key card access, Iron, Smoke Alarm

Media & Technology

Telephone, Satellite channels, Flat-screen TV, TV, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

View, Pool view, Garden view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Toilet paper, Body soap, Towels, Hairdryer, Conditioner, Toilet, Walk-in shower, Shower, Shampoo, Free toiletries, Bathtub

General

Ironing facilities, Heating, Air conditioning, Trash cans, Safe, Carpeted, Key card access, Iron, Smoke Alarm

Media & Technology

Telephone, Satellite channels, Flat-screen TV, TV, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

View, Pool view, Inner courtyard view, Garden view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Toilet paper, Body soap, Towels, Hairdryer, Conditioner, Toilet, Bathtub or shower, Walk-in shower, Shower, Shampoo, Free toiletries

General

Ironing facilities, Heating, Air conditioning, Trash cans, Safe, Carpeted, Key card access, Iron, Smoke Alarm

Media & Technology

Telephone, Satellite channels, Flat-screen TV, TV, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed
Standard Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Toilet paper, Body soap, Towels, Hairdryer, Conditioner, Toilet, Bathtub or shower, Walk-in shower, Shower, Shampoo, Free toiletries

General

Ironing facilities, Heating, Air conditioning, Trash cans, Safe, Carpeted, Key card access, Iron, Smoke Alarm

Media & Technology

Telephone, Satellite channels, Flat-screen TV, TV, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, View, River view, Mountain view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $146 per night with includes Child Friendly, Parking, Pool, Designated Smoking Area, TV, Transportation/Shuttle, Breakfast, Hot Tub, Laundry, Air Conditioner, View, Wheelchair Accessible, Accessibility, Business Services, Wellness Facilities, Spa, Guest Services, Ocean View, Oceanfront, Sports/Activities, Skiing, Bar, Entertainment, Internet, Balcony/Terrace, Security/Safety, Fireplace/Heating, Restaurant with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Queenstown Resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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